Privacy Policy
Last Updated: June 7, 2025
CaterWhat ("we," "us," or "our") operates a platform that allows users to view and explore business listings in their vicinity (the "Platform"). We are committed to protecting your privacy and ensuring the security of your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Platform. By accessing or using the Platform, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect information from you in the following ways:
1.1 Information You Provide
- Account Information: When you create an account, we may collect your name, email address, phone number, and other contact details.
- User Content: If you submit reviews, ratings, or inquiries about businesses, we collect the content you provide.
- Communications: Messages between yourself and businesses on our Platform, and information you provide when you contact us, such as through customer support or feedback forms.
1.2 Information Collected Automatically
- Usage Data: We collect information about your interactions with the Platform, such as pages visited, search queries, and features used.
- Device and Log Data: We collect details about your device, including IP address, browser type, operating system, and unique device identifiers.
- Location Data: With your express consent, we may collect your approximate location to display relevant businesses in your vicinity.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
1.3 Information from Third Parties
We may receive information about you from third parties, such as businesses you interact with or analytics providers, to improve our services. We ensure that such third parties have obtained appropriate consent for sharing this information with us.
2. How We Use Your Information
We use your information for the following purposes:
- Provide and Improve the Platform: To operate the Platform, display relevant listings, and enhance user experience.
- Personalization: To tailor content, recommendations, and advertisements based on your preferences and location.
- Communication: To respond to your inquiries, send service-related updates, or notify you about changes to our policies.
- Analytics and Research: To analyze usage trends, monitor Platform performance, and develop new features.
- Security: To detect and prevent fraud, unauthorized access, or other illegal activities.
- Legal Compliance: To comply with applicable Canadian laws, regulations, or legal processes.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Businesses: If you contact a business through the Platform, we may share your contact details to facilitate the interaction.
- Service Providers: We share information with third-party vendors who assist with hosting, analytics, payment processing, or customer support, ensuring they maintain appropriate security measures and confidentiality.
- Legal Obligations: We may disclose information to comply with Canadian legal requirements, respond to court orders, or protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to appropriate confidentiality and security measures.
- With Your Consent: We may share information for other purposes if you provide explicit consent.
4. Your Choices and Rights
4.1 Account Information
You may update or delete your account information by logging into your account or contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.
4.2 Location Data
You can disable location services through your device settings, but this may limit the Platform's ability to show businesses in your vicinity.
4.3 Cookies
You can manage cookies through your browser settings or opt out of certain tracking technologies. Disabling cookies may affect Platform functionality.
4.4 Marketing Communications
You may opt out of promotional emails by clicking the "unsubscribe" link in our emails or contacting us. You may still receive non-promotional messages, such as service updates.
4.5 Data Subject Rights
Under PIPEDA, you have the right to:
- Access your personal information and know how it is being used
- Challenge the accuracy and completeness of your information
- Have your information amended when appropriate
- Withdraw consent for the collection, use, or disclosure of your information
- File a complaint with the Office of the Privacy Commissioner of Canada
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, business, or tax requirements. When information is no longer needed, we securely delete or anonymize it.
6. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse, including:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication procedures
- Staff training on privacy and security practices
7. Children's Privacy
The Platform is not intended for users under 18 years old. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will take steps to delete it.
8. International Data Transfers
If your information is transferred outside of Canada, we ensure that appropriate safeguards are in place to protect your information, including:
- Using standard contractual clauses
- Ensuring the receiving jurisdiction has adequate privacy laws
- Obtaining your consent for such transfers
9. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Platform and, where appropriate, through other means such as email. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer at:
Email: info@caterwhat.com
You may also contact the Office of the Privacy Commissioner of Canada if you have concerns about our privacy practices:
Website: https://www.priv.gc.ca
Phone: 1-800-282-1376